Privacy Policy

Optiimus Prime (“Optiimus Prime”, “we”, “us”, “our”) is a real estate advisory and marketing firm based in Hyderabad, Telangana. We help buyers and investors find, evaluate and acquire apartments, villas, open plots and commercial space across West Hyderabad, and we run a separate interior design practice under the same name.

For the purposes of the Digital Personal Data Protection Act, 2023 (“DPDP Act”) we are the Data Fiduciary for the personal data described in this policy — that is, we decide why and how it is processed. You are the Data Principal.

• Registered office: 3rd Floor, A-BLOCK, Back side of Radisson, Plot No: 25, Sandil Buildings, near Pale Vindu Restaurant, Jayabheri Enclave, Hyderabad, Telangana 500032
• Email: info@optiimusprime.com
• Phone: +91 90711 71819

This policy covers the real estate side of our business: the pages under optiimusprime.com/real-estate, the enquiry and consultation forms on those pages, the EMI calculator, our blog, and every conversation that follows — over phone, WhatsApp, Telegram, email, at our office or at a project site.

Our interior design practice keeps a separate policy, because it collects very different information — photographs of the inside of your home, measurements, lifestyle notes and vendor details. If you are engaging us for interiors, read the Interiors Privacy Policy instead.

We collect only what a property transaction actually requires. In practice that falls into six categories.

What we deliberately do not collect

• We do not ask for your caste, religion, political views, health records or biometric data. If a developer or authority requires a declaration of this kind for a government scheme or reservation, you deal with them directly.
• We do not store card numbers, UPI IDs, net-banking credentials or OTPs. Optiimus Prime does not accept booking amounts or token payments on this website — those are paid directly to the developer through their own banking channels.
• The EMI calculator on our site runs entirely inside your browser. The loan amount, interest rate and tenure you enter are not transmitted to us, logged, or stored anywhere.

• Directly from you — enquiry and consultation forms on this website, callback requests, WhatsApp and Telegram messages, emails, phone calls, walk-ins to our office, and registration slips you sign at a project site visit.
• Automatically — standard server and hosting logs generated when your browser requests a page, which include IP address, device and browser details, and the pages you visited.
• From our channel partners — where a developer, a referral partner or a listing portal forwards your enquiry to us because you submitted it on their platform and asked to be contacted about a project we represent.
• From our own interiors division — if you are already an interiors client and have asked us to also help you find a property. We do not move your file across divisions without you asking us to.

Under the DPDP Act, personal data must be processed for a lawful purpose you have consented to, or for a “legitimate use” the Act recognises. Ours are:

• To answer your enquiry — understand your requirement, shortlist matching projects, share price sheets, floor plans and payment schedules, and arrange site visits.
• To carry out the transaction — introduce you to the developer, coordinate negotiation, booking, allotment, agreement drafting and registration, and follow up on construction and payment milestones.
• To facilitate financing — where you ask us to, submit your loan application and supporting documents to banks and NBFCs, and track sanction and disbursement.
• To verify and protect — confirm RERA registration, title and approval status of a project, and comply with due-diligence and record-keeping obligations that apply to property transactions.
• To improve what we do — analyse which localities, configurations and price bands people ask about, so our advice and our market reports stay accurate. This analysis is aggregated; it does not single you out.
• To market, with your permission — send you new launches, price revisions and market updates. See section 08.
• To meet legal obligations — respond to a lawful demand from a court, the Real Estate Regulatory Authority, a tax authority or the police, and to establish or defend a legal claim.

Property transactions involve several parties. Here is every category we disclose to, and the limit on each.

Developers and project sales teams

When you ask to visit, hold, book or negotiate on a specific project, we share your name, contact number and requirement with that developer’s sales team so your visit can be registered against us and your pricing honoured. We share this project by project — asking about Kokapet does not put you on a list that every builder in Hyderabad receives. The developer becomes an independent Data Fiduciary for what they then hold, and their own privacy policy applies.

Banks, NBFCs and loan facilitators

Only where you have asked us to arrange financing, and only to the lenders you agree to approach. Covered in detail in section 07.

Legal, valuation and registration professionals

Advocates conducting title verification, chartered accountants, valuers, and document writers or sub-registrar office representatives handling your registration — each engaged for your specific transaction and bound to confidentiality.

Our technology and service providers

• Website hosting and content-delivery providers that serve optiimusprime.com and keep access logs.
• Sanity, the content management system that stores our property listings, blog articles and site settings. It holds our published content — not your enquiry file.
• Communication platforms we use to reach you, including WhatsApp and Telegram. Anything you send us over those apps is also subject to that app's own privacy policy and encryption model, which we do not control.
• Email and office productivity providers used to run our business correspondence.

Our interiors division

Only if you ask to be introduced. A property enquiry does not automatically become an interiors lead.

Authorities and legal process

Where disclosure is required by Indian law, a court order, or a lawful request from a regulator or law-enforcement agency, or where it is necessary to establish, exercise or defend a legal claim.

Financing paperwork is the most sensitive data we ever touch, so it is worth stating our handling separately.

• We collect KYC and income documents only after you expressly ask us to facilitate a home loan, and only the documents that lender actually requires.
• We share them only with the specific banks or NBFCs you agree to approach. We will name them before we submit anything.
• We do not run a credit check on you ourselves. Any credit-bureau enquiry is made by the lender, under the authorisation you sign with them.
• Once a loan is sanctioned or you decide not to proceed, we destroy the physical copies we hold and delete our digital copies, unless a law requires us to keep a record.
• Aadhaar, where collected, is handled as required under the Aadhaar Act and the rules made under it. You may always offer an alternative identity document where the lender or authority permits one.
• We never ask for OTPs, net-banking passwords, card PINs or UPI PINs. No one from Optiimus Prime will ever request these. If someone claiming to be from Optiimus Prime does, treat it as fraud and report it to us immediately.

Real estate is a follow-up business, and we would rather be useful than relentless.

• Service communication — calls and messages about the specific enquiry you raised, a site visit you scheduled, or a booking in progress. These continue for as long as your enquiry is live.
• Marketing communication — new launches, price revisions, offers and market reports. We send these only where you have consented, and every message carries a way to stop.
• Stopping it — reply STOP to any WhatsApp or SMS from us, use the unsubscribe link in any email, tell any advisor on a call, or write to our Grievance Officer. We action opt-outs within 7 working days and confirm when it is done.
• TRAI preferences — our commercial communication follows the Telecom Commercial Communications Customer Preference Regulations. If your number is registered under the DND / Do Not Disturb registry, we will not send you promotional messages, though we may still contact you about a transaction already underway.

Withdrawing marketing consent never affects the advisory service you receive from us.

This website is deliberately light on tracking. As of the effective date of this policy:

• We do not run third-party advertising pixels, retargeting tags or cross-site behavioural advertising on optiimusprime.com.
• Cookies and equivalent browser storage are used only where a feature needs them — for example to remember your interface preferences during a session.
• Our hosting infrastructure keeps standard access logs (IP address, timestamp, page requested, user agent) for security, abuse prevention and diagnostics. These are retained for a short period and are not used to build a marketing profile of you.
• Fonts and some imagery are served from third-party content delivery networks, which receive your IP address as a technical necessity of delivering that file.

If we later introduce analytics or advertising technology, we will update this section before it goes live and, where the law requires it, ask for your consent through a notice on the site. You can also block or clear cookies through your browser settings at any time; the site will continue to work.

We keep personal data only as long as the purpose it was collected for survives, and then we erase it.

• Enquiries that did not proceed — retained for up to 24 months from your last interaction, because property searches in Hyderabad routinely restart after a year. Ask us earlier and we delete earlier.
• Completed transactions — the transaction file, including booking, agreement and registration references, is retained for 8 years from the date of registration, to meet tax, accounting and limitation-period requirements and to support you in any later dispute with the developer.
• Loan facilitation documents — destroyed once the loan is sanctioned or the application is dropped, unless we are required to retain a record.
• Marketing lists — removed within 7 working days of you opting out.
• Server and access logs — retained for a short technical window and then overwritten.

Where a legal obligation, an ongoing dispute or a regulatory proceeding requires us to hold data longer, we retain only what that obligation covers and delete the rest.

We apply reasonable security safeguards appropriate to the sensitivity of what we hold:

• Access to enquiry and transaction records is limited to the advisors and support staff working on your file.
• Our website is served over HTTPS, so what you submit through a form is encrypted in transit.
• Physical documents are held in locked storage at our office and shredded when their retention period ends.
• Staff and channel partners who handle client data are bound by confidentiality obligations, and access is revoked when someone leaves.
• Devices used to access client records are password-protected, and we review access periodically.

No system is perfect. If a personal data breach occurs that affects you, we will notify you and the Data Protection Board of India in the manner and within the timelines the DPDP Act and its rules require, and tell you what happened, what data was involved and what you should do.

As a Data Principal under the DPDP Act, 2023, you have the following rights over the data we hold about you. All of them are exercised by writing to our Grievance Officer.

• Right to access — obtain a summary of the personal data we hold about you, how we are processing it, and the identities of the other Data Fiduciaries and processors we have shared it with.
• Right to correction and completion — have inaccurate or misleading data corrected, incomplete data completed and outdated data updated.
• Right to erasure — have your data deleted once the purpose it was collected for is over, unless a law requires us to keep it.
• Right to withdraw consent — withdraw consent at any time, as easily as you gave it. Withdrawal is not retrospective: it does not undo processing already carried out lawfully.
• Right to grievance redressal — raise a complaint with us and receive a response. We acknowledge within 7 working days and aim to resolve within 30 days.
• Right to nominate — nominate another individual to exercise these rights on your behalf in the event of your death or incapacity.

We may ask you to verify your identity before acting on a request — usually by confirming details from the enquiry you originally raised — so that we do not disclose your information to someone else. There is no charge for exercising these rights.

If you are not satisfied with our response, you may escalate to the Data Protection Board of India in accordance with the DPDP Act.

Our services are directed at adults who are legally competent to contract. We do not knowingly collect personal data from anyone under 18 years of age, and we do not carry out tracking, behavioural monitoring or targeted advertising directed at children.

Where a property is being purchased in the name of, or jointly with, a minor, we process the minor’s details only to the extent the transaction and registration require, and only with verifiable consent from a parent or lawful guardian. If you believe a child has given us data without that consent, write to our Grievance Officer and we will delete it.

Our website links out to developer websites and project microsites, RERA and government portals, listing platforms, bank and NBFC pages, and social media including WhatsApp, Telegram, Instagram, LinkedIn, YouTube and X. Some pages also display imagery served from third-party image libraries.

Once you leave optiimusprime.com, you are on someone else’s terms. We do not control those sites and are not responsible for their content or their privacy practices. Read their policies before submitting anything.

We review this policy periodically and whenever our practices, our technology or the law changes — including as the rules under the DPDP Act are notified and come into force.

The version in force is always the one published on this page, with its effective date at the top. Where a change materially affects how we use data you have already given us, we will tell you directly — by email or message to the contact details we hold — before it takes effect, and where the law requires it, ask for fresh consent.